Sales Policy for SmartLockPrime.com

Effective Date: November 13, 2024

Welcome to SmartLockPrime.com, your trusted source for high-quality smart lock and security solutions. This Sales Policy governs all transactions made through our website. By placing an order, you agree to these terms and conditions. Please take a moment to read our policy carefully before making your purchase.

1. Pricing and Payments

1.1 Pricing
All prices listed on SmartLockPrime.com are in U.S. Dollars (USD) and may include applicable taxes. Prices are subject to change at any time without prior notice. Tax rates will be calculated based on the shipping address provided during checkout. Any changes to the total price will be clearly displayed before finalizing your purchase.

1.2 Payment Methods
We offer a variety of secure payment methods to ensure a safe and easy shopping experience. Accepted payment options include:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Pay through your PayPal account for added security
  • Bank Transfers: Available if applicable, based on your location

At SmartLockPrime.com, we use Secure Socket Layer (SSL) encryption to protect your payment and personal data, ensuring that all transactions are safe and secure.

1.3 Payment Authorization
When you enter your payment information, you confirm that you are authorized to use the selected payment method. If there is an issue with the payment processing, SmartLockPrime.com reserves the right to cancel or delay your order until the payment has been successfully processed.

2. Order Confirmation and Processing

2.1 Order Confirmation
Once your order is successfully placed, you will receive an email confirmation with the details of your order, including the items purchased, shipping address, and order number. If you do not receive an order confirmation within 24 hours, please contact us at info@smartlockprime.com or call our customer service at (904) 355-3679.

2.2 Order Processing
Orders are typically processed within 1-2 business days, excluding weekends and holidays. Please note that processing times for custom or special-order products may vary. You will receive a tracking number via email once your order has been shipped.

2.3 Order Cancellations and Modifications
Orders can be canceled or modified within 24 hours of placement. After this period, changes or cancellations cannot be guaranteed. If you wish to make any changes to your order, please contact our support team immediately.

3. Shipping and Delivery

3.1 Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and the shipping method selected. We offer both standard and expedited shipping options to suit your needs. Shipping fees will be clearly outlined during the checkout process before finalizing your order.

3.2 Delivery Times

  • Standard Delivery: Estimated 5-7 business days depending on your location.
  • Expedited Delivery: Faster delivery options are available at checkout.

Please note that SmartLockPrime.com is not responsible for any delays caused by third-party carriers, including unforeseen events like weather delays or delivery issues.

3.3 Tracking Information
Once your order is shipped, you will receive an email with tracking information to monitor the progress of your shipment. You can use the tracking number provided to check the status of your order on the carrier’s website.

4. Promotions and Discounts

4.1 Promotional Codes
Any promotional or discount codes must be entered at checkout and cannot be applied retroactively after the purchase has been completed. Be sure to check for any available promo codes before finalizing your order.

4.2 Sale Items
Sale items are subject to availability and cannot be backordered. If an item becomes unavailable after you have purchased it, we will notify you promptly and offer a suitable alternative or a full refund.

5. Returns and Cancellations

5.1 Returns
For information about returns, please refer to our Return and Refund Policy. Items must be returned in unused and undamaged condition to qualify for a return or refund. Certain products may have specific return conditions based on the nature of the product (e.g., custom or special orders).

5.2 Cancellations
Orders can be canceled within 24 hours of placing the order. After this period, cancellations are no longer possible. If you need to cancel or modify your order, please reach out to us immediately at info@smartlockprime.com or call us at (904) 355-3679.

6. Warranty and Manufacturer Guarantees

6.1 Manufacturer Warranties
Many of our products come with a manufacturer’s warranty, which covers defects in material and workmanship. Warranty details are provided in the product descriptions on our website.

6.2 Warranty Claims
If you encounter an issue with a product covered by warranty, please contact our support team at info@smartlockprime.com with your order details and a description of the issue. We will assist you in processing the warranty claim promptly.

7. Dispute Resolution and Governing Law

7.1 Contact Us
If you experience any issues with your order, please reach out to our customer service team at info@smartlockprime.com or call us at (904) 355-3679. We aim to resolve all disputes in a timely and professional manner.

7.2 Governing Law
This Sales Policy and any disputes arising from it will be governed by and construed in accordance with the laws of the State of Florida.

8. Prohibited Activities

By making a purchase on SmartLockPrime.com, you agree not to:

  • Use fraudulent payment methods or engage in any form of payment fraud.
  • Resell products purchased from SmartLockPrime.com without prior written authorization.
  • Misuse or attempt to disrupt the website or ordering system.

9. Changes to This Sales Policy

SmartLockPrime.com reserves the right to update or modify this Sales Policy at any time. Any changes will be effective immediately upon posting on this page, with the updated effective date clearly indicated. We recommend that you review this policy periodically to stay informed of any changes.

Contact Us

If you have any questions about this Sales Policy or need assistance with your order, feel free to contact us:

Thank you for choosing SmartLockPrime.com. We are committed to providing you with the best smart security products and exceptional customer service. We look forward to helping you secure your home and business.